Terms & Conditions.
These terms govern your use of SETLA Payments, offered in partnership with UNIK Labs. By creating a SETLA account, applying for SETLA Pay Later, or using SETLA Laybuy, you agree to these terms. Please also read our Privacy & Data Notice, which explains how we handle your personal information.
1. About SETLA Payments
SETLA Payments is a payment product available to eligible customers of UNIK Labs. It offers two ways to pay: SETLA Pay Later, a personal spending limit you apply for and, if approved, can use towards eligible orders; and SETLA Laybuy, which lets you reserve an order and pay it off in instalments without needing approval. These terms apply to both.
2. Eligibility
To create a SETLA account and apply for SETLA Pay Later, you must be at least 18 years old, hold a valid South African ID number, and be able to provide a South African bank account in your own name. You confirm that all information you provide is accurate, current and belongs to you. Providing false or misleading information, including a live selfie that does not genuinely represent you, is a breach of these terms and may result in your application being declined, your account being suspended, and may be reported as attempted fraud.
3. Your SETLA account
You're responsible for keeping your login details confidential and for all activity on your account. Tell us immediately if you believe your account has been accessed without your permission. We may suspend or close an account we reasonably believe is being used fraudulently or in breach of these terms.
4. Applying for SETLA Pay Later
Applying involves submitting your personal details, a South African ID document, a live selfie for identity verification, proof of address, proof of banking and a recent bank statement. We use this information to verify your identity, assess affordability, and check for duplicate or fraudulent applications.
Submitting an application does not guarantee approval. We review every application individually and may approve you for a personal spending limit, decline your application, or flag it for further manual review. Any spending limit we approve is set based on our own assessment and may be lower than the amount of any order you intend to place.
If your application is declined, you may submit an appeal from your SETLA dashboard, or you're welcome to apply again after the waiting period shown in your dashboard. SETLA Laybuy remains available to you regardless of your Pay Later application status.
5. Your spending limit
An approved spending limit is personal to you and may not be transferred. We may review and adjust your limit over time -- for example, to reflect your repayment history -- and will notify you by email and on your dashboard whenever your limit changes. We may also suspend your limit if we reasonably suspect fraud, misuse, or a breach of these terms, pending investigation.
6. Payments
Payments made through SETLA, including your first instalment at checkout, scheduled instalments, and any early settlement, are processed securely through our payment partner, Yoco. SETLA does not store your full card details. Any fees or charges applicable to a specific payment plan are shown to you before you confirm your order, and by confirming an order you agree to the payment schedule shown at that time.
7. SETLA Laybuy and production
For orders placed using SETLA Laybuy, UNIK Labs production of your personalised item only begins once your Laybuy instalments are paid in full. Production and delivery timelines communicated elsewhere on the UNIK Labs storefront apply from that point.
8. Late or missed payments
If a scheduled payment is missed or fails, we'll contact you to arrange payment. Continued non-payment may affect your ability to use SETLA Pay Later for future orders and may affect your spending limit. We'll always try to reach you before taking any action on your account.
9. Fraud prevention
We use the information you provide -- including your ID number, ID document and live selfie -- to help prevent duplicate accounts and fraudulent applications. We may decline an application, suspend an account, or refuse a transaction where we reasonably suspect fraud or a breach of these terms, and may report suspected fraud to the relevant authorities.
10. Changes to these terms
We may update these terms from time to time, for example as SETLA's features change. Where changes are significant, we'll take reasonable steps to let existing account holders know. Continuing to use SETLA after an update means you accept the revised terms.
11. Limitation of liability
SETLA Payments is provided on an "as is" basis. While we take reasonable care in reviewing applications and processing payments, we don't guarantee that the service will be uninterrupted or error-free. To the fullest extent permitted by law, SETLA and UNIK Labs aren't liable for indirect or consequential loss arising from your use of the service, except where that loss results from our own negligence or breach of these terms.
12. Governing law
These terms are governed by the laws of the Republic of South Africa.
13. Contact us
If you have questions about these terms, reach us at support@uniklabs.co.za or through live support on your SETLA dashboard.